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your best in beauty supplies
FREQUENTLY ASKED QUESTIONS
FAQs
Ecommerce, also known as electronic commerce or internet commerce, refers to the buying and selling of goods or services using the internet, and the transfer of money and data to execute these transactions. Ecommerce is often used to refer to the sale of physical products online, but it can also describe any kind of commercial transaction that is facilitated through the internet.
Natz Beauty Supplies' website is accessible 24/7. Our office hours are Monday to Friday from 9:00 am to 5:00 pm. We do not have a walk-in store but you can shop through our online store https://www.natzbeauty.com and our social media outlets. We use Whatsapp as a medium for any queries you may have. Wa.me/12468354282
No. We only allow self-collection if your order was delivered to you the first time and our courier was unable to contact you upon delivery. Natz Beauty Supplies is unable to absorb the delivery cost for a second delivery; therefore it will be the customer’s responsibility to collect their items from our facility.Natz Beauty Supplies is an e-commerce business where all orders/purchases are transacted online and delivered for your convenience. To keep our operation running as efficiently as possible, we send all your goods directly to the courier. You will get an SMS text message as well as an email with the courier's name and phone number when your order has been shipped.
At Natz Beauty Supplies, you can use cash on delivery or pay online through our secured website using any credit or debit card with a Visa/Mastercard logo in the front of the card. All charges to your card will be made in BDS, so if your card is issued in another country, your bank may charge an extra foreign conversion fee.
Declines can happen for a variety of reasons. When we submit a charge to your bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into accounts, such as your spending habits, account balance, and card information like the expiration date and CVC. Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and you previously had a successful payment, a future charge can still be declined by a bank’s overzealous anti-fraud systems.
You will receive your order anywhere from 2-7 business days from the date that the order is placed. All standard orders will be delivered on Mondays, Wednesdays, and Fridays provided the items are in stock, between the hours of 8:00 am - 4:00 pm. Only express orders will be delivered Monday to Friday. All orders will be delivered in the order in which they were received.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. If any item fails to perform as stated or is damaged in some way upon delivery, the item may be replaced or the purchase cost refunded at the discretion of Management in consultation with the customer. There is no return or exchange on hair or lash extensions, cosmetics, gel polishes, files, forms, acrylic, acrylic liquids, acetone, intimate or health, and personal grooming. To arrange an exchange or refund, please contact us via telephone or email us at natzbeautysupplies@gmail.com. If the reason for return isn't a result of our error, the cost of return delivery of BDS $13.00 will be deducted from your refund. A restocking fee of 10% will apply where applicable on all orders. All returns must be accompanied by an original invoice or receipt and each case will be treated individually. For more detail please review our return policy.
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